How important is technology to employee engagement?

Can the latest technologies increase employee engagement?

Can the latest technologies increase employee engagement?

I’m lucky enough to have a workplace-provided iPhone, iPad and latest model laptop. I can BYO my own iPhone or iPad to the office if I choose. I can work flexibly on wi-fi around the building and my manager supports me to work from home if I need to. Collaboration through technology is easy – via video conference or on our award-winning social intranet.

Does this all add up to making me more engaged as an employee?

Well, a new(ish) report suggests that it might.

Google recently commissioned Deloitte to prepare a report on the workplace impacts of digital technologies.

Issued late last year in Australia, the report – entitled ‘The Connected Workplace’ – suggests that increasing the availability of digital technologies in the workplace could help to improve employee satisfaction.

It states:

“This report is founded on the hypothesis that greater access to digital technologies would increase productivity and build employee engagement and improve satisfaction. In turn, this should reduce employee turnover and help businesses retain the best talent at a time when human resources managers need more ammunition to win the war for talent in the digital economy.”

The sorts of things the survey found important to employees were:

  • Fast internet speed
  • Flexible policies (social media, BYOD, telework)
  • Comparative home and workplace technology
  • Adequate help from the IT department
  • Access to online collaborative tools

What strikes me is that these aren’t the sorts of findings that are likely to be discovered in the typical staff satisfaction survey. When do we ever ask if people like using the laptop they’ve been allocated by IT? Or check if they are satisfied with the speed of the internet? More importantly – do we ask how the technology we offer in the workplace makes them feel about the company they work for?

No. Instead, our staff satisfaction surveys tend to focus on traditional workplace culture and management. So how can we discover these findings for ourselves and act on them?

The Deloitte report is well worth reading and also worth considering some of the findings for your own business. Look around – is there open access to facebook? Can employees work from home? Is the internet fast? If you answered yes to all three, then great, there may not be a problem. But if it’s a no, you might find that underpar technology and technology policies are damaging your employee engagement. Does your business have a digital strategy to improve this?

Maybe it’s time to revamp your staff survey this year to find out how technology is impacting engagement and productivity.

A final word from the report:

“Handing out tablets to employees will not necessarily increase their engagement and productivity at work. However, a clearly planned and strategic approach to rolling out digital technologies is likely to make employees feel more involved, inspired and ultimately more engaged with the business.”

 Read the full report here.

Please let me know your thoughts in the comments below!

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